FAQ

Once you decide on making a purchase, click on the product you are willing to order. Select a suitable size from the drop-down list. Click on the “Add to Cart” button once you have selected the quantity you would like to order.There’ll be a slide-in window at the right-hand side with your order total and a “Checkout” button. Click on the checkout button to proceed with payment and delivery details.

Once you have successfully placed your order on our website, you will receive a confirmation email from shopropra.com. We will then start making your order, from our Jaipur warehouse and keep you informed at every step with regards to the delivery of the same. Your item is packed securely and handed over to our trusted delivery partners. Then, your item is shipped to your location. You will receive a tracking ID from us to be entered on our courier partner’s website which is carrying your order. You can track your order with the tracking ID until it’s delivered.

We accept all major credit and debit cards. We also support the following modes of payments-

• Net banking
• UPI
• EMI
• Wallets- Mobikwik, Paytm
• Scan N Pay mobile payment
• To ensure a safe, private and secure shopping experience with shopropra.com, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.

Shipping for Domestic orders, its included in the MRP

Shopropra.com offers express shipping for all your orders.

As we have a express shipping, you will receive your order within 3 to 6 working days.

Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.

No. Shipping charges are non-refundable in case of exchange or cancellations.

For all online order, our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse.

In case of Cash on Delivery Order, the Delivery Service provider normally calls before making a delivery attempt. If a customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

When you make a purchase with Shopropra.com, we believe you have placed our valued trust in us and have understood all our terms and conditions regarding cancellations, returns, and refunds. We are a small start-up passionate about providing the trendiest designs at affordable prices. Hence, currently, our business model does not give us the flexibility to accept returns unless the product is damaged or if you receive a wrong product.

In that case, we exchange the product and send you another product. You can raise a complaint within 48 hours of delivery and place your replacement request to [email protected]

Yes, we give you the flexibility to cancel your order “before” it leaves our warehouse i.e. within 24 hours from the time of placing the order.

We are sorry to hear that you wish to cancel your order. You may cancel an order within 24 hours from the time of placing the order. Simply write to us on [email protected] with your order number and we will cancel your order for you

No, you cannot cancel the order once your order has been shipped.

On successfully processing the refund, the refund amount will be credited to your Ropra account as credit points. You will be able to use this credit on any of your future purchases on shopropra.com.